
Click on any of the following questions for the answers!
Yes of course, and we recommend you do. As with every wedding stationery item we make, our samples are handmade to order. So we do ask that, if you can, please, please, please limit your sample order to a maximum of two.
If you can tell us as much as you can about your colour scheme or wedding theme, we will custom your sample or samples to suit.
We do have to charge for each sample to help cover our costs. You can order online from the page that features the design you like. Payment is through Paypal.
We will confirm your sample order and check your details within three working days. So if you don’t hear from us, first check your e-mail spam, then e-mail or call us straight away.
At our busiest times it may take up to three weeks to produce and send out samples. Most of the time we are quicker than this, so please be patient! We know how exciting it is when the samples arrive, so we always do our best to get them to you as soon as we can.
If you need samples more urgently, contact us. We will do everything we can to help.
Please note: by buying a design sample your are entering a legally binding agreement the sample is for your personal use only and that you or a third party will not copy or reproduce it in any way.Are you happy to change colours or a design just for me?
We pride ourselves on our customer service and providing that personal touch. And ‘tweakability’ is our forté! .
The colours shown on the site are examples only – we can adapt all designs and are sure to come up with something to delight and excite you! If you are ordering from our Pocketfolds or Scrumptious portfolio, see here for available colours of pocketfolds, portable pockets, ‘outers’, mounts and envelopes.
We are happy to talk to you about adapting any of our designs. We answer all emails and telephone messages personally and quickly, and pride ourselves on interpreting a bride’s ideas for colour, theme and style. While our designs are flexible, we always keep to the same high standard of production. So you can be confident that if you make changes you won’t be compromising on our quality, service or attention to detail.
We also offer a custom-design service if you want stationery that is absolutely unique and exclusive to you. E-mail or call us with your ideas.
On average we complete orders within five to seven weeks from the time we receive your order form. We recommend that you place your order about three months before you intend sending out your wedding invitations. But if you have chosen your design and got your order ready earlier – go for it!
And if you think you have left things a bit late, don’t worry. Drop us an e-mail or call us immediately. We will always do our best to help.