Can I get a sample?Yes and we recommend that you do! As our stationery is handmade to order, we do charge for each sample you ask for. To order a sample, please see the Sample Service details on our ordering page.
How long will my order take?On average, orders are completed within 6 to 12 weeks from us receiving your approved proofs. We therefore strongly advise placing your order at least four months before you intend to send out your stationery, If you need your order completed more quickly, contact us and we will see if it is possible to slot your order into our production schedule more quickly. Please note - from January to Autumn we are busy, busy, busy! Our order book fills as quick as lightening during this time. As most of our stationery is handmade, we can only confirm your order once we have received your deposit and booked the production times. We strongly recommend you place your order as soon as you have chosen your design to avoid disappointment.
How and when do I pay?We need a 50% deposit (non-refundable) when you return your completed order form and chosen sample to us. Work on your order cannot begin until we have your deposit. The balance is payable 3 weeks prior to dispatch of each part of your order. Payment can be made by cash, cheque or by credit/debit card via paypal (we charge an extra 3.5% to cover paypal fees).
How will I receive my order?We send our orders using either Royal Mail Special Delivery (for orders under 2kg) or City Link Couriers. A signature is required. The cost is £12 for each dispatch. Generally, we send orders in two stages: 1. Invitations, reply cards, place cards (unpersonalised), thank you items 2. All remaining items (Note: because of their dimensions, we always send table plans as a separate dispatch from all other items.)
How much stationery should I order?Don't skimp is our advice! Increases in quantity after the proof form is received, may not be possible. If we can accommodate the additional quantities, a £15 job amendment fee will be payable. Invitations - one per couple or household plus extra for mistakes, added guests and keepsakes. Order of Service - usually one per guest plus extra for Minister, Wedding Party, etc and keepsakes. Menus - one per couple is the norm although three per table is acceptable.
Is there a minimum order?No! It does not matter how large or small - we make each order to the same high standard and care XOXO is famous for. We do ask however that you ensure you order enough quantities at time of ordering.
What about items such as Order of Service, Menus, personalised Place cards - when do I order?When filling out your order form we ask that you list ALL items and quantities needed. For items you will need on your wedding day, all details must be with us eight weeks in advance. The only exception is guests' names for table plans and placecards. We need this information four weeks before the wedding date.
Can the designs be changed to match my colour theme?Yes. We are happy to work with you to adapt our designs to match any style, theme and budget - just ask!
I have a particular theme in mind - can you do this?Of course. Whether you wish to incorporate design features from any of our existing designs or you want something completely unique, we offer a custom-made service. There will be an extra charge, depending on the work needed. Call or email to discuss.
When should I send the invitations out to guests?We recommend sending invitations at least eight/twelve weeks before your wedding day to give guests time to make travel and accommodation arrangements. This will also allow time for you to receive acceptances (remember, for table plans and personalised place cards we need guest names four weeks before the wedding). If you want to let people know the date well in advance, but don't have all the details finalised, why not send save-the-date cards and then follow up with an invitation later?
Can you send me a brochure?No. We do not produce a printed brochure - due to the continual expansion and additions to our collections, it would not be cost effective to continually reprint to keep the brochure up to date. All our designs and extras can be viewed online.
Will I receive a proof?Yes, the only exceptions being table plans, table numbers and table plans. Layout proofs will be emailed to you in pdf format. We cannot proceed with your order until these are approved. Paper proofs can be produced and sent to you for a small additional charge.
|